Ocalwa
Connected business workflows.
Product information connected to business enquiries and quotation workflows.
The brief
Make a broad supply offering easier to understand and provide tools for maintaining content and supporting business communications.
What was built
- Multilingual product and service website
- Product catalogue and content administration
- Quotation and invoice workflows
Website chat, answered in Telegram
Visitors can start a conversation on the website while the business replies from Telegram. Replies appear in the same website chat, so visitors do not need a Telegram account.
Website visitor → Website chat ↔ Telegram → Business team
How the parts fit
Product discovery and back-office work need different interfaces. The website organises the supply offering for customers, while administration tools support maintaining information and preparing business documents.
A dedicated invoice-building interface supports preparing business documents alongside product and content administration.