Many systems.
One operational view.
A unified command centre connecting monitoring data, incident tickets and support escalation.
Led, designed and developed by Arami Tech’s founder in a freelance engagement. Client identity withheld.
Monitoring to response
Simplified project workflow- 01
Collect
Monitoring APIs and scheduled CSV feeds
- 02
Display
A consistent view across command-centre screens
- 03
Evaluate
Owner-defined thresholds and durations
- 04
Respond
ITSM tickets, team assignment and priority calls
Python + JavaScript · BMC Remedy integration later upgraded to ServiceNow · Twilio for higher-priority phone escalation.
The challenge
A corporate command centre monitored applications, infrastructure, middleware, security and networks through separate dashboards with different interfaces. The team needed a consistent presentation across approximately two dozen TV displays.
The solution
The founder designed the dashboard UI and developed the Python and JavaScript application end to end. It brought monitoring data into a consistent dashboard format using APIs, with scheduled CSV exports and ingestion for sources that did not offer an API.
Application owners defined alert thresholds and the duration a condition had to persist. The application used those rules to create ITSM tickets, assign support teams and trigger Twilio calls for higher-priority incidents.
Built for changing systems
The initial ticketing integration used BMC Remedy. When the organisation moved to ServiceNow, the founder upgraded the application’s ITSM integration to support the new platform.
- Unified monitoringConsistent dashboard presentation across multiple monitoring domains.
- Automated responseRule-based ticket creation, support assignment and priority-based phone escalation.
- End-to-end ownershipProject leadership, UI design, backend development, data integration and the subsequent ITSM migration update.
Technology
Python · JavaScript · APIs · Scheduled CSV ingestion
BMC Remedy → ServiceNow · Twilio